Customer Care Associate

  • Responds to the concerns of walk-in and phone-in customer accordingly based on the standard policies and procedures of the company. Observe proper escalation and provide regular updates accordingly.
  • Accepts, handles and answers all construction related queries issues and concern including endorsed by other department, units and business partners. Ensure timely updating of each unit’s progress.
  • Answers the phone promptly in the business center.
  • Consults and help-out in resolving customers’ concern(s) and suggest effective recommendation when necessary.
  • Regularly monitors and generates transactions and statistical reports, and summarizes Survey Box Result in a monthly basis.
  • Close coordination with other departments in order to;
    1. Provides advice on fostering customer care culture
    2. Implements standards for customer care servicing and issue escalation
    3. Reviews processes, when necessary
    4. Provides updates on customers’ concern
  • Regular reminder and guidance for front liners in exerting all efforts in answering customers’ complaints to avoid passing the concern from one department to another.
  • Work together with the Champions of each departments/units in the delivery of the highest of customer service level and customer satisfaction.
  • Properly accepts, coordinates and endorse various requests/complaints letters of buyers with the concerned department for proper handling.
  • Graduate of Any 4-year Business Course.
  • Excellent communication and interpersonal skills
  • With Customer skills such as Time Management and has the ability to “Read” Customers.


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