Provides assistance and service to buyers in transferring to their new home and settlement to the new community, to achieve the company’s objective by producing happy homeowners, through providing the quality standard homes and fine living condition at a reasonable cost.
Assists buyer on application for permit to construct/renovate and on the refund of construction bond, ensure that buyers are qualified to make any improvement on their units and for the immediate release of its permit and bond by checking requirements and discussing the construction policies and procedures.
Ensures that utilities such as water and power are present and available on the date of buyers’ move-in to make sure that the unit owners for transfer are with water and electric connection by preparing request for energization on time and by closely coordinating with St. Joseph Water Services and Construction on the status of application.
Monitors and give full attention to buyers complains to make sure that immediate action are done to rectify it through coordination with the Property Administrator for proper actions to be taken and give feedback to buyers if action were already taken.
Informs buyers on the status of their units if ready for acceptance, handle buyers’ queries and complaints both telephone calls and walk-in buyers to satisfy their needs and to relieve the company on its maintenance by sending them notices and answering letters from buyers.
Orients (subdivision/ house rules and regulations) and assist buyers on their application to construct/ renovate/ extend. Evaluate and recommend for approval the house construction/ renovation/ extension bond application and refund.
Reviews and recommend for approval the buyer request for house modification and alterations before construction such as deletion of kitchen counter, air conditioning unit hole, etc.
Provides monthly Move-in report such as reports on buyers with acceptance and buyers with approved authority to move-in to give management with needed data through weekly consolidation of reports and assessment from all project sites.
Facilitates efficient feedback system/ coordination, communication that encourages inputs and information dissemination through constant follow-ups by way of all means of communications.
Suggests systems/method for continuous personal enhancement of trade development by attending work development and improvement by attending work-related seminars and other skills enhancement programs.